Terms
of use.

Using Batch

You must provide accurate information, protect your account credentials, and use Batch lawfully. You are responsible for activity that occurs through your account. Batch may suspend accounts, shops, listings, promotions, or payouts that create a safety, fraud, legal, or operational risk.

Ordering on the website

You can order at batcheats.com/order/ with your Batch account. Your cart, orders, saved shops and cards are kept on your account, and the same prices, pickup rules, cancellation and refund terms apply.

On the website you pay with a card. To check out you need a card that Stripe has verified, and you can add one during Checkout. The website keeps you signed in on that browser until you log out, so log out when you use a shared or public computer.

Dish prices and pickup

Each dish has a listed customer price. Price changes apply to new checkouts; existing orders keep the price accepted at checkout. From 3:00 PM Central, new checkouts use the next day’s pickup. Order details and the pickup day are shown before payment. Orders are collected at the displayed pickup location and time; Batch coordinates participating shops, courier pickup and delivery, and scheduled customer collection as shown on the website.

Account contact

Batch uses your email address for account access and account-related communication. A phone number is not required to create an account, sign in to any Batch role, or place an order. Batch does not collect, link or verify phone numbers, send verification texts, or offer SMS order updates.

Batch can also email you updates about your orders. You can turn them off, or back on, with Email me order updates in Settings. See the Privacy Notice.

For help, contact info@batcheats.com.

Payments, cancellation, and refunds

Stripe processes payments and eligible partner or courier payouts. Payment authorization, taxes, discounts, cancellation, refund, and dispute information are shown in the applicable checkout or support flow. Refund eligibility depends on the order status, shop fulfillment, applicable law, and the information available to Batch.

Card payments are validated and authorized through Stripe, then captured immediately after checkout authorization succeeds. Customers cannot cancel placed orders. A shop may cancel before courier collection; the customer receives a full refund and the shop receives no earnings or successful-order credit for that order. Courier collection fulfills the shop’s obligation. If delivery is cancelled after that collection and before customer collection, the customer receives a full refund, and the shop keeps its agreed earnings and successful-order count.

Campus waitlist and early sign-up coupon

If Batch isn’t at your school yet, you can join its waitlist. Joining is free and doesn’t mean Batch will open there or on a particular date. You can leave at any time from Profile.

When Batch launches at a school, everyone on that school’s waitlist gets an early sign-up coupon, even if they have been browsing another campus in the meantime. The coupon gives 50% off one order, up to $10, with no minimum order. It works only at shops at the campus that launched, must be used within 30 days of the launch, and can’t be claimed by typing a code. A coupon you already received stays in Promotions if you leave the waitlist.

Campus ambassadors

Batch looks for one student at each school to launch and run Batch there as a campus ambassador. Campus ambassadors are independent contractors, not Batch employees. If Batch accepts you, the Campus ambassador terms apply alongside these terms. They cover pay, payouts, ending the arrangement, privacy and eligibility. How we handle applications is in the Privacy Notice.

Food and shop information

Shops are responsible for menu accuracy, ingredients, allergens, preparation, food safety, pickup readiness, and fulfillment. If you have an allergy or dietary concern, contact the shop before ordering. Availability can change before checkout; Batch may replace, pause, or remove inaccurate listings.

Partner and courier accounts

Partners and couriers must provide accurate payout and onboarding information, comply with applicable laws, and use only the accounts and payment methods they are authorized to use. Payout schedules and holds may be applied for security, chargebacks, customer service, or compliance.

Balances and payouts

Shop balances update by 7:30 PM daily; Courier and Admin balances update by 9:30 PM, in campus time (America/Chicago for Austin). These daily credits add to the Batch account balance. Completed, settled Monday–Sunday earnings are scheduled for transfer to Stripe the following Monday, normally beginning at 8:30 PM campus time. Current Monday orders belong to the following week. Batch covers standard weekly transfer costs for shops and couriers. The final Batch stage is Sent to Stripe. Check your linked Stripe account in a couple of days. Once the funds are available there, you can withdraw them yourself in Stripe. Verification, refunds, disputes and settlement delays may carry earnings forward. The main view shows last week until Tuesday at 4 AM campus time, then the current earning week. See payout rules for details.

Service changes and liability

We may change, pause, or discontinue portions of Batch as the service evolves. To the extent permitted by law, Batch is provided without guarantees of uninterrupted availability, and liability is limited to the amount paid to Batch for the relevant order.

Contact

Questions about these terms can be sent to Partner workspace · info@batcheats.com. To request account or selected-data deletion, see Delete account or data.