Last updated November 4, 2026
Privacy
notice.
Batch is operated by Batch Delivery Technologies LLC and helps customers order food for scheduled campus pickup, on the Batch website at batcheats.com and, once they launch, in the Batch apps. This notice explains the information Batch collects and why it is used. Read our Terms of Use.
Information you provide
We collect the information needed to create and secure your account, such as your email address, name, role, campus, and account preferences. We also receive orders, pickup selections, promotion codes, support messages and support photos, and menu, shop, or food photos uploaded by a partner. If you join a campus waitlist or apply to be a campus ambassador, we also receive the details described in those sections below.
Ordering on the website
You can order on the Batch website at batcheats.com/order/ with your Batch account. Your cart, orders, saved shops and cards are kept on that account.
- No tracking. The website doesn’t use analytics, advertising or tracking tools, and Batch doesn’t set tracking cookies. The only cookies are Stripe’s on card and Checkout screens (see Payments) and the ones used to finish a Google or Apple sign-in.
- Staying signed in. The website keeps you signed in on that browser until you log out, even after you close it, by saving your sign-in in the browser’s storage. On a shared or public computer, log out when you’re done. Log out of all devices signs you out everywhere.
- Saved in your browser. To make the site work, your browser also keeps your recent searches, your light or dark choice, a Help message or campus ambassador application you haven’t sent yet, cart changes that haven’t reached Batch yet, the state of an unfinished Checkout or of a new card your bank is still checking (never card numbers or payment secrets), the banners you closed, whether browser alerts are on and the email you last signed in with. These stay on that browser. Log out removes them all.
- Google and Apple. If you choose to sign in with Google or Apple, you go through Batch’s sign-in service (Amazon Cognito) to their sign-in page and come back to Batch. The sign-in service sets cookies only to finish signing you in. Google or Apple shares your name and email address with Batch as described in their own privacy policies.
- Browser alerts. If you turn on browser alerts, your browser shows Batch alerts while a Batch tab is open. You can turn them off on the website or in your browser’s settings.
- Location. The website doesn’t ask for your location. It shows a directions link for your pickup instead.
Payments
Payments are processed by Stripe. Batch receives payment and payout status, transaction identifiers, and limited payment-method details such as a card brand and last four digits. Batch does not store complete card numbers, bank passwords, or online-banking credentials.
On the website you pay with a card. Stripe’s code loads only on card and Checkout screens, and you type your card details into Stripe’s secure fields, so they go straight to Stripe, not to Batch. On those screens Stripe may set its own cookies and collect device and browser details to prevent fraud, as described in Stripe’s privacy policy. While you type a billing address, the text you type is sent to Photon (photon.komoot.io), an address search service run by komoot, to suggest matching addresses. Batch doesn’t send your name or account details with it.
Account contact
Batch uses your email address for account access and account-related communication. A phone number is not required to create an account, sign in to any Batch role, or place an order. Batch does not collect, link or verify phone numbers, send verification texts, or offer SMS order updates.
For help, contact info@batcheats.com.
Order update emails
Batch can email you about your orders, for example when an order’s status, pickup or refund changes, alongside the notifications on the website. These are service emails about orders you placed, not ads or promos. You can turn them off, or back on, at any time with Email me order updates in Settings. Emails you need for your account, such as sign-up codes and password resets, still arrive.
Campus waitlist
If Batch isn’t at your school yet, you can join its waitlist. We keep your school’s name and state, the account it belongs to (and so your email address), whether you also asked for an email when Batch launches there, and when you joined.
We use it only to tell you when Batch launches at your school and to give you the early sign-up coupon then. If you haven’t picked a campus by that day, your account is set to the new campus so you see its shops. The Batch team sees how many customers are waiting at each school to decide where to open next. Shops, couriers and other customers never see your entry.
To leave, open Profile, choose your waitlist entry and select Leave the waitlist. A coupon you were already given stays in Promotions. Deleting your account also removes your entry.
Campus ambassador applications
If you apply to be a campus ambassador, we collect what you put on the application: your full name, your account email (we contact you there), your school and state, your school email if you add one, your expected graduation year, the hours you can give each week, your answers (why you, the shops you’d ask first and a pickup spot idea), a link if you add one, the boxes you checked and the version of the ambassador terms you agreed to. If you aren’t on your school’s waitlist yet, applying adds you to it.
- Who sees it. Only the Batch team that reviews applications. When a new application arrives, the team gets an email and an alert with your name, account email, school and state. Your application isn’t shown to shops, couriers, other students or campus admins.
- What it’s for. Reviewing your application, contacting you about it and, if you’re accepted, creating your campus and inviting you to Batch: Admin. Stripe collects your identity and tax details when you set up payouts.
- How long we keep it. While your Batch account is open, so we can see earlier applications and decisions (you can apply up to 3 times). A short record of review decisions stays in Batch’s internal audit log. Deleting your account deletes your applications and the notes made while reviewing them. The new-application email the team received can stay in its inbox.
- Withdrawing. While your application is in review, open Campus ambassador in Profile and choose Withdraw application. To have an application deleted without closing your account, email info@batcheats.com.
The Campus ambassador terms explain the role itself.
Device and usage information
We may collect device, app, diagnostic, notification-token, and interaction information when needed for security, pickup updates, reliability, or navigation. Device-session identifiers and recent activity signals help secure sessions, coordinate account changes across devices, and honor requests to sign out other devices. If you allow location access, we may receive and save approximate or precise coordinates with your account, based on the permission you choose on your device, to support optional location features and pickup navigation. Location and notifications are optional and can be changed in system settings.
How we use information
We use information to provide role-based accounts; show shops and menus; calculate dish totals, taxes, promotions; process payments and payouts; coordinate pickup and notifications; run campus waitlists, launches and ambassador applications; prevent fraud; improve the service; and comply with legal obligations.
When information is shared
We share only what is reasonably needed with service providers that operate Batch, including AWS hosting, database, storage, authentication, notifications, maps, analytics, and Stripe payment services. On the website, Stripe and Photon receive only what is described under Payments. A shop receives order details needed to prepare it, and a courier receives pickup details needed for an assigned route. We do not sell personal information.
Choices, retention, and security
You can update your profile, manage payment methods through Stripe, and control notifications and location permissions. The Batch website provides Settings → Delete my account… with a permanent-deletion confirmation. Settings is reached from Profile. The Batch apps will provide the same option when they launch. Our account and data deletion page explains what is removed, automatic cleanup, and retained transaction records. For access, correction, selected-data deletion, or help if you cannot sign in, email info@batcheats.com. Verified email requests are processed within 30 days. We retain only the minimum information needed for outstanding transactions, disputes, fraud prevention or applicable legal requirements; our response explains retained records, reasons and applicable periods. We use reasonable safeguards, but no service can guarantee absolute security.
Children and updates
Batch is intended for people age 13 and older and is not directed to children under 13. We may update this notice when the service changes and, when appropriate, ask for renewed consent.
Contact
Questions about privacy can be sent to Partner workspace · info@batcheats.com.