Delete your account or data

Delete your account and associated data

1. Sign in and open Settings: from Profile in Customer, Partners and Couriers, or the Settings tab in Admin.
2. Select Delete account and data. The warning explains that the deletion is permanent and the account cannot be recovered.
3. Choose Cancel to keep your account, or Delete permanently to remove it. On confirmation you are signed out and your Batch access is revoked.

You do not need to contact support to use the in-app button. If you no longer have the app or cannot sign in, email info@batcheats.com from your account email with the subject Delete my Batch account. Include which apps you use. We verify ownership and confirm completion; never send your password or card details.

Account deletion removes the shared Batch sign-in and applies to its associated access across the Batch apps. It is not just signing out or uninstalling an app. If you only want to remove selected data, use the data-only option below.

Data deleted

We remove your sign-in credentials and ordinary associated personal data: profile and contact details, saved shops, carts, search history, preferences, notification-device registrations, optional location data, chat messages and support requests. If you own a shop, its listing is disabled and its menu and uploaded images are removed. Courier access is removed too.

Delete selected data without closing your account

1. Use the subject Delete selected Batch data.
2. Include your account email and describe the data to delete, such as saved shops, cart contents, optional location data or uploaded photos.
3. We verify ownership, explain any data needed to keep your account working or covered by a retention exception, and confirm the eligible deletion by email.

Your account stays open. Essential sign-in details remain unless you request account deletion. For merchant photos or menus, specify the relevant shop and items so we can identify them correctly.

Timing and retained records

The in-app action revokes Batch access and erases ordinary database data on confirmation. Sign-in and uploaded-file cleanup runs automatically and may take a few minutes; failed cleanup is retried. Email account-deletion and selected-data requests are verified and processed within 30 days, with a completion confirmation. Opening this page or an email draft does not delete data.

We retain only the minimum records needed for outstanding orders, payments, refunds, payouts, disputes, fraud prevention or legal obligations. These may include receipts, transaction identifiers, amounts, payout records and necessary security records. We restrict their use to those purposes.

Outstanding transaction and dispute records are retained until the relevant transaction or case is resolved, and for any additional period required by applicable law. When an exception applies, our response explains which records are retained, why and the applicable retention period. Deletion does not cancel an outstanding order, refund, payment or payout.

We also address deletion requests with service providers where applicable. Stripe may retain records under its own legal obligations and privacy policy. Batch does not store your full card number or bank-login credentials.

Need help?

For deletion, access, correction or other privacy questions, contact info@batcheats.com. Tell us what you need and which Batch app you use.